All of these services and more are included in the support package for your Cloud PC and Cloud Server:
Our packages include product support by phone, email and support ticket. All of our services are backed by an industry leading service level agreement. Our support packages are:
For support with your Cloud PC or Cloud Server, please call us at (888) 306-6628 and choose option 2. For customers with Extended, Enhanced, or Custom support packages please login to your private customer portal or call your dedicated support number.
All Times indicated above are Atlantic time zone.
*Extended, Enhanced and Custom support packages are only available to customers who purchase and have an Extended, Enhanced or Custom service agreement with CloudNet. To access your Extended, Enhanced or Custom support, please call the dedicated phone number provided to you. Unless defined in your support package, support is not available on all Canadian and New Brunswick Holidays.