Let’s be honest: when something goes wrong in IT, support response time matters. The difference between getting help in 15 minutes and waiting hours can mean lost revenue, frustrated employees, and angry clients.

So, what happens when SMBs need help from AWS or Azure?

The AWS & Azure Support Reality

• Paid Add-Ons: Basic support is limited; for real help, you need to pay hundreds or even thousands per month for premium tiers.
• Slow Response Times: Tickets can take hours or days to resolve.
• Impersonal Service: You’re often dealing with generic documentation or overseas call centers.

For an SMB, that’s unacceptable.

Why It Matters for SMBs?

Your business doesn’t stop because your IT provider is slow to respond. At Cloudnet, we act like your IT department on demand, giving you peace of mind that help is always just a call or email away.

Conclusion

With AWS and Azure, support feels like an afterthought. With Cloudnet, support is built into our DNA. That’s the difference SMBs deserve.